Return and Exchange

We will gladly accept unwashed, unworn merchandise, with original sales tag attached within 30 days.

All returns are subject to verification of original sale. We reserve the right to limit returns regardless of receipt.

No returns or exchanges on Halloween merchandise after Halloween.

Certain items may be subject to additional restrictions as noted on the tag, packing slip or posted online.

Merchandise may be returned by mail within 30 days of the original purchase date.

Please note: We do not accept exchanges on online orders and the item can be returned to our online store for a credit.

The restrictions and conditions stated in the Return and Exchange Policy above apply.

Return by Mail Simply pack up the item(s) you'd like to return and follow the instructions below:

1. Request the RMA# by contact us at support@gnota.com with your Contact Information, Order Number, Quantity Returned and Reason for return.
2. Include the RMA# and your contact information in case we need to contact you regarding your return.
3. Detach the pre-addressed return label at the bottom of the form and set aside.
4. Pack your merchandise with the return form securely inside.

Attach the pre-addressed return label to the outside packet and ship it to us prepaid to the address below:

Gnota.com
Returns Department
2218 Schott Ct
Santa Clara, CA 95054

• We advise selecting an insured mail service; we are not responsible for items that we do not receive.
• Packages must be returned prepaid; COD deliveries will not be accepted.
• Unfortunately we cannot refund original or return shipping fees.
• Refunds are only issued to the credit card used when the order was originally placed.
• If you are returning a gift and prefer to receive a Gift Card for the total amount rather than have the original purchaser's credit card refunded, please check the appropriate box on the return form.
• Please note that exchanges cannot be processed online and you can return the original item and place a new order separately.
• Please allow up to 4 weeks for your refund to post on your account.